Refund policy

Due to the nature of our digital promotional services, orders are generally non-refundable once the service has been delivered.

Our service consists of promoting books to our reader community and delivering the minimum number of reviews included in the purchased package. Once this minimum amount has been reached, the campaign is considered completed.

Because the service is digital and immediately consumable, refunds are not normally available except in very limited and extraordinary circumstances described below.

The content, tone, rating, or wording of reviews is determined independently by readers and cannot be considered grounds for a refund request.

For inquiries, you can contact us at
support@weratingsinternational.com

For exceptional accepted refund requests, we will process your refund according to our policy. No physical return is necessary as we provide digital services.

You can always contact us for any question at support@weratingsinternational.com. 

 

Campaign Completion & Acceptance

Once the campaign reaches the minimum number of reviews included in the purchased package, it will be marked as completed.

After completion, the service will be considered accepted by the customer after 5 days through tacit acceptance, unless the customer contacts us within that time period to report a delivery issue.

Once a campaign has been marked as completed and 5 days have passed, the service is considered accepted and finalized, and the order stays non-refundable.

If customer's book gets restricted or blocked by Amazon for any reason the order stays non-refundable. Since our system is completely aligned with Amazon's policies and does not violate any of Amazon's rules

 

Amazon Review Removal Disclaimer

Amazon independently moderates reviews on its platform. Reviews may be removed, filtered, hidden, or moderated at any time by Amazon for various internal reasons.

We have no control over Amazon’s review moderation system, and these actions are entirely at Amazon’s discretion.

For this reason:

• Reviews removed by Amazon do not automatically qualify for a refund.

• Our responsibility is limited to delivering the promotional campaign and reaching the minimum review target included in the purchased package.

If reviews are later removed by Amazon after the campaign has been completed, the order remains non-refundable, as the service has already been delivered and accepted.

Exceptional Refund Eligibility

A refund may only be considered in exceptional cases where, in the 30 days period immediately after the campaign has been marked as completed, more than two-thirds (2/3) of the reviews delivered through the campaign are removed by Amazon within a short period after completion.

If the number of removed reviews does not exceed two-thirds (2/3) of the total reviews included in the purchased package, the order will not be eligible for a refund.

In these situations, customers are encouraged to contact our support team during the 30 days period after the campaign completion so we can evaluate whether replacement promotion may be possible.

If the 2/3 of reviews will be removed after the 30 days period the order will not be eligible for a refund.

Exchanges
If you are unsatisfied with your review and qualify for a refund, you may purchase a new review service after your refund has been processed

European Union 14 day cooling off period

Notwithstanding the above, if the service is being provided to customers in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. This right applies even after the service has been delivered, subject to applicable EU regulations regarding digital content and services, except where you have expressly consented to the immediate performance of the service and acknowledged that you will lose your right of withdrawal once the service is fully performed. You’ll also need the receipt or proof of purchase.

 

Refunds

We will notify you once we’ve reviewed your refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 days have passed since we’ve approved your return, please contact us at support@weratingsinternational.com.